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Seller policies

The rules,in plain English.

What NOTMADE expects from every seller in India and the UAE. Your signed seller agreement is the binding text; these pages summarise it.

Policies

Selling on NOTMADE.

Product quality and authenticity

Every product must be original, genuine and authentic.
Products must match their description, photos and specifications.
Products must comply with the law of the country you sell in, including consumer protection, labelling and product safety rules.
In India you need at least 10 products to go live.
NOTMADE can remove a listing that does not meet its quality standards, and tells you why.

What ends a seller account

Supplying counterfeit, prohibited or non-compliant products.
Fraud or misrepresentation.
Repeatedly breaking platform policies.
In the UAE, no longer holding a valid trade licence.

Orders and stock

Accept an order only if you can fulfil it; reject it if you cannot.
Keep stock levels accurate in your panel so orders are not oversold or cancelled.
Pack orders securely and give accurate weights, dimensions and packaging details.
Tell NOTMADE at once about any recall, quality defect or legal issue affecting your products.

Returns

Customers can raise a return within 7 days of delivery, only with an unboxing video.
You can watch the unboxing video from the order in your panel.
Returns caused by a product defect, a wrong description or a seller error are at the seller's cost.
Returns caused by a platform error, or by transit damage in the UAE, are at NOTMADE's cost.

Your product content

You keep ownership of your products, designs and brand.
You give NOTMADE a non-exclusive, royalty-free licence to use your product images, descriptions, brand names and logos to list, promote and sell your products.
In India, NOTMADE can list your products on partner channels at your selling price. You can ask for removal from a specific channel with 14 days' written notice.

Documents

Read the full text.