REFUND POLICY

HOW RETURNS WORK

When a customer wants to return a product, they contact NOTMADE — not the seller. We handle the entire return process: communication, logistics, and resolution.

Sellers don't need to deal with customer disputes or logistics. That's our job.

SELLER RESPONSIBILITY

Sellers are responsible for the quality of what they ship. Products must match the listing description, photos, and size specifications. If a return is due to a seller error — wrong size, wrong product, poor quality — the seller bears responsibility for that order.

DAMAGED OR WRONG PRODUCT

• —Damaged product: NOTMADE covers the return cost and issues a refund or replacement to the customer. The seller's payout for that order is withheld.
• —Wrong product shipped: NOTMADE arranges a pickup and sends the correct item where possible. Seller payout is held until resolved.
• —Quality issue: If the product doesn't match what was listed, NOTMADE issues a full refund to the customer. Repeated quality issues result in listing removal.

CLEAN RETURNS

If a customer returns a product for a reason unrelated to seller error (e.g. changed their mind, size exchange), the customer receives a wallet credit on NOTMADE equal to the order value. The seller's payout is adjusted accordingly.

RETURN WINDOW

Customers have 48 hours from delivery to raise a return request for quality or wrong-item issues. Change-of-mind returns are subject to our platform policy at the time of the order.

QUESTIONS

For return-related queries as a seller, reach us at: admin@notmade.in or +91 93548 52701