LEGAL
REFUND POLICY
How customer returns work for sellers in the UAE.
HOUSE OF NOTMADE STUDIO FZE LLC
RETURN WINDOW
A customer may raise a return or damage claim only within seven (7) days of delivery, and only with an unboxing video recorded at the time the parcel is opened.
REVIEW OF CLAIMS
NOTMADE reviews the unboxing video and decides the claim. The Seller may view the unboxing video for its own order through the Seller Panel. Claims raised after the seven-day window, or without an unboxing video, may be declined.
WHO BEARS THE COST
Where an approved claim arises from a product defect, misdescription or Seller error, the cost of the return and refund is borne by the Seller and may be adjusted against the Seller's settlements. Where it arises from transit damage or a Platform error, it is borne by NOTMADE.
REFUNDS TO CUSTOMERS
Refunds are made in AED. Card payments go back to the same card, and cash on delivery orders are refunded by bank transfer to an account in the customer's name, within five (5) business days after the returned item passes inspection.
CONSUMER RIGHTS
Nothing in this policy limits a customer's rights under Federal Law No. 15 of 2020 on Consumer Protection.
CONTACT
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